A little bit of history Around in 1136, or thereabouts, Geoffrey of Monmouth – who couldn’t use a fountain pen due to the woeful misfortune of being born eight centuries too early – picked up a quill and wrote a wildly imaginative ‘history’ of the kings of Britain. This slightly rambling narrative included much detail about the headquarters of King Arthur “located in a delightful spot in Glamorgan, on the River Usk, not far from the Severn Sea. Abounding in wealth more than other cities, it was suited for such a ceremony. For the noble river I have named flows along it on one side, upon which the kings and princes who would be coming from overseas could be carried by ship. But on the other side, protected by meadow and woods, it was remarkable for royal palaces, so that it imitated Rome in the golden roofs of its buildings…” So from golden roofs to golden nibs now, for a couple of miles down the river stands the new headquarters not of Arthur and his court, but Ross and his colleagues at Pure Pens (incorporating the fiefdoms of Niche Pens and Pelikan Pens UK). We caught up with Ross by telephone before he escaped for some ski therapy…
So how did you get started in the fountain pen retail world? Well, that’s a bit of a tale, it’s true! When I was still at school I saw a well-known fountain pen shown-off in an episode of an American sit-com and liked the look of it, so I was given one for doing well in my exams, but it really wasn’t all that it was cracked up to be. So I and my family did some research on-line and found that another German fountain pen brand, Pelikan, came far more highly recommended by the experts. But it was so hard to get hold of Pelikans in those days that when we got in touch with the company and suggested we become their UK retailer, they were up for it – we’ve owned the pelikanpens.co.uk URL ever since. This was before ready-to-roll retail sites were available, so we were using email and cheques at first, but we soon evolved.
What really grabs you about Pelikans? Well the Pelikan quality control is much better than average, for a start, and the adaptability of the screw-in nib units is great. We offer nib exchanges on all the higher-spec Pelikan fountain pens we sell and, because we can keep all the spare nibs in stock, customers do make use of the option too. It’s one of the things which makes the brand so popular; using our advice writers can be sure of getting a fountain pen which they can really live with. The other really nice thing is that Pelikan do listen to the customer feedback we’re able to take to them; for instance, so many people wanted a silver version of their Toledo special edition that they starting making them!
What led you to start grinding your own Pelikan italic nibs? People asked for them. Pelikan didn’t want to start providing them directly, so we started experimenting with grinding them ourselves. My father was a toolmaker and metal-turner, which helped a lot, and we learnt by trial and error at first – although we took a bit of time to get really fluent at it with steel nibs before letting loose on the gold! Our customers seem to love them.
Desirable Pelikan fountain pens, cunningly guarded by untouchable ballpoints.
What are the other ‘brand successes’ for you? Diamine has a really great British brand story and is always popular. We enjoyed visiting the factory in Merseyside, and timed it just right to see the Shimmertastic range in development – and it has to be said those inks have been flying off the shelves ever since.
So what are you writing with at the moment, Ross? My guilty pleasure is an M800 Grand Place – which Pelikan actually declined to sell in the UK, but I just couldn’t resist. My TWSBIs are looking great with Blue Lightning in the barrel, and the Pelikan-made Porsche fountain pen is still doing heavy duty too. I love my Visconti Homo Sapiens as well, and if it isn’t getting so much use just yet that’s probably because it’s got a bit more flex than I’m used to…
There we had to leave it, as Ross needed to escape to the slopes – but we’ll be reviewing some of the more intriguing products that Pure Pens stock over the next few weeks!
2 thoughts on “Pure Pens profile”
Lovely people to deal with.
Amazing service from Pure Pens. I broke my Pelikan and they did an amazing job getting it fixed for me. I am now very happy to have my M805 back and in operation.